1.1 The company with the corporate name BOOKING HERO I.K.E. and the commercial title ebarber (the "Company" or "we" or "us" or "our" or "ebarber"), which is an I.K.E. company incorporated and operates under Greek legislation and has its registered offices in the Municipality of Kallithea Attica, 196 Leoforos Syngrou Ave., with TIN no. 802315230, Tax Office KEFODE Attica, and GEMI Number 174178301000, created and operates the website www.ebarber.gr (the "Website") and the respective application for mobile devices both in Apple Store and Google Play (the “Application”), hereinafter referred to collectively as the "Platform" , through which the Company provides services, such as our booking platform and marketplace. All the services provided by the Company are collectively referred to as the "Services" (as defined in Section 3 below) and are designed specifically to optimize the operations of barbershops, hair salons, grooming professionals and other businesses (hereinafter the "Enterprise Customer(s)" or "you"). Enterprise Customers (including your employees and contractors) together with the Company are referred to collectively as the "Parties".
1.2 The present general terms of service and cooperation ("General Terms" or "Agreement") in combination with the specific terms of service and cooperation signed separately with each Enterprise Customer (as defined below) at the beginning of its cooperation with the Company ("Specific Terms"), if applicable, define the framework of cooperation between the Company and the Enterprise Customers. The General Terms together with the Specific Terms form a single set and together constitute the "Terms". Any other agreements or discussions outside of these Terms are expressly excluded.
1.3 These General Terms apply to any use of or access to the Platform, Services and Third-Party Services by you and is made effective on: (i) the date you accept these General Terms via click through, or other digitized method where you clicked a button or checked a box signifying “I agree,” or any other agreement indicating affirmative acceptance; or (ii) the date you first use or access the Platform and/or our Services.
«Agreement» means the current General Terms.
«Application» means the respective application for mobile devices both in Apple Store and Google Play designed by the Company.
“Appointment” means any appointment booked by the Client in order to be provided with the Grooming Services offered by the Enterprise Customer.
«Appointment Date» means the date of the Appointment when the Client will be provided with the Grooming Services offered by the Enterprise Customer.
«Appointment Time» means the exact time of the Appointment when the Client will be provided with the Grooming Services offered by the Enterprise Customer.
«Booking» means the action of reservation by the Client to book an Appointment.
«Booking Time» means the actual time of the action of reservation by the Client to book an Appointment.
«Client» means any person who books the Grooming Services offered by the Enterprise Customer via any of the booking methods described below.
«Company» means the company with the corporate name BOOKING HERO I.K.E. and the commercial title ebarber.
«Enterprise Customer» means any barbershop, hair salon, grooming professional and other businesses who are parties of these General Terms and any other Specific Terms.
«Grooming Services» means all the services offered by the Enterprise Customer.
«Payment Processing Services» means services that enable you to accept and process credit or debit card payments from Clients for your goods and services.
«Payment Processor» means the provider of Payment Processing Services, which is a Third-Party Provider. Currently, the Payment Processor for Clients is Viva and for Enterprise Customers is Stripe.
«Persona Data» has the same meaning as defined in the Privacy Policy [here]
«Platform» means the Website and Application created and operated by the Company and offered to the Enterprise Customer and their Clients.
«Services» means the services provided to the Enterprise Customers by the Company as defined in clause 3.
«Third-Party Provider» means any third-party service provider with which you and/or the Company contracts to provide services to you or the Company or on behalf of the Company in connection with providing the Services, including a Payment Processor.
«Third-Party Services» means a feature or functionality of our Services that are provided by a Third-Party Provider and are subject to Third-Party Terms.
«Third-Party Terms» means any agreements, terms, and conditions of a Third-Party Provider applicable to the services provided to the Company or on behalf of the Company to which the Enterprise Customer must agree to access certain of our Services.
«Transaction» means the payment, receipt or transfer of funds for a purpose permitted by this Agreement.
«Website» means the respective website designed by the Company.
3.1 The Company offers to the Enterprise Customers a booking platform and marketplace on our Website and Application as well as a series of Services that you can find below:
| Services | Freemium | Solo / Duo / Team |
|---|---|---|
| Number of Barbers | no limitation | 1 / 2 / 3+ |
| Custom branded mobile app and website | ✔ | ✔ |
| Assistance on setting up your barbershop | ✔ | ✔ |
| Online Agenda (Calendar) | ✔ | ✔ |
| Online portfolio | ✔ | ✔ |
| Appointment management | ✔ | ✔ |
| Online Bookings 24/7 | - | ✔ |
| Online booking via Google (Reserve with Google) | - | ✔ |
| Assistance on setting up Google my Business Profile | - | ✔ |
| Personalized booking link for social media | - | ✔ |
| Online Payments: Processing online payments via Viva and Invoicing | - | ✔ |
| Confirm bookings with online payment in full | - | ✔ |
| QR Sticker - QR code | - | ✔ |
| Save to favorites feature in the Platform | - | ✔ |
| Marketing and Targeted Advertisement | - | ✔ |
| Display on all ebarber social media | - | ✔ |
| Automated push notifications on iOs and Android | - | ✔ |
| Free SMS, Viber, email reminders to avoid no-shows | - | ✔ |
| Analytics, statistics & reports on appointments, revenue etc. | ✔ | ✔ |
| Personnel management | ✔ | ✔ |
| Posting job vacancies | ✔ | ✔ |
| Partnerships & Collaborations (including seminars) | ✔ | ✔ |
| Online and Phone Tech Support | ✔ | ✔ |
The Company may, depending on the development and evolution of the Services, expand or modify its Services, include new or replace Services, activities or content.
3.2 Payment Processing Services: The Services include access to Payment Processing Services.
3.2.1 General. If approved by us and Payment Processor, in their respective discretion, you may receive access to the Payment Processing Services performed by our Payment Processor. To use the Payment Processing Services, you will be required to agree to the Viva Terms and Conditions (the “Processor Terms”):
4.1 Registration:
• Registration: As an Enterprise Customer, to access and use our Platform and Services, you must create an account (“Account”) on our Platform. For the creation of your Account, you will be asked to provide us with certain personal data, such as first and last name, verified email address and mobile phone number (“Registration Data”). You agree to provide accurate, current, and complete Registration Data during the Registration process and to update such Registration Data to keep it accurate, current, and complete. You further consent and authorize us to verify your Registration Data as required for your use of and access to the Services.
• Account ID: As an Enterprise Customer, once you register for the Services, you shall receive via email a unique user identification and a temporary password in connection with your Account (collectively referred to herein as ” Account IDs“). Your user identification might be your email. After the first login, you are required to change your password. You must use your true and accurate name when signing up for an Account.
• Account Security: You are responsible for maintaining the safety, security and confidentiality of your Account and log in details, including password. You agree to accept responsibility for all activities that occur under your Account.
• Deletion of Account: The Enterprise Customer can delete their Accounts at any time either from the profile information page via the respective button or by contacting us at info@ebarber.gr
4.2 Termination:
• Termination of Accounts: The Company reserves the right, in its sole discretion, to terminate your Account if you violate these General Terms or for any reason or no reason at any time. We may also suspend your access to the Services and your Account if you (a) have violated the provisions of these General Terms, the Terms of Use [here] and any other agreement you have with the Company or Company’s policies, (b) pose an unacceptable credit or fraud risk to us, (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct, or (d) for any other reason in the Company’s sole discretion.
• Termination Effects: If your Account is terminated or suspended for any reason or no reason, you agree: (a) to continue to be bound by these General Terms, (b) to immediately stop using the Services, (c) that any licenses granted to you under these General Terms shall end, (d) that we reserve the right (but have no obligation) to hide or delete all of your information and Account data stored on our servers, and (e) that the Company shall not be liable to you or any third party for termination or suspension of access to the Services or for deletion or hiding of your information or Account data. You agree that the Company may retain and use your information and Account data as needed to comply with investigations and applicable law.
We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of these General Terms does not relieve you of any obligations to pay any fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in these General Terms and the Terms of Use.
The Company is not liable for any losses relating to chargebacks, fraudulent charges, or other actions by you that are deceptive, fraudulent or otherwise invalid as determined in the Company's sole discretion ("Fraudulent Actions"). By using the Services, you hereby release the Company from any liability arising from Fraudulent Actions. You will also use best efforts to promptly notify the Company of any Fraudulent Actions which may affect the Services. The Company reserves the right, in its sole discretion, to terminate the account of any Enterprise Customer that engages in, or enables any other Enterprise Customer to engage in, Fraudulent Actions.
5.1 Booking Grooming Service: Clients can book the Grooming Services offered by the Enterprise Customers through the Company's Platform and/or the website we have customized for your ("Enterprise Customer Page"). The Grooming Services are provided by the Enterprise Customers and not by us. The provision of the Grooming Services booked via our Platform is the responsibility of the Enterprise Customer who provides them. All Grooming Services available for Booking on the Platform are offered by the Company on behalf of its Business. That is, the Company takes and concludes Client’s Bookings as a commercial agent for its Enterprise Customers. Therefore, we are not responsible or liable to the Clients for the actual Grooming Services that are booked through the Platform.
5.2 Discrepancies: In the event of any discrepancies between our and your Client Database regarding Appointments, you may provide quantitative and qualitative evidence that can sufficiently prove the Client was an actual Client within 60 days of the relevant appointment and we will decide not to apply Commission at our sole discretion.
5.3 Reschedule & Cancellation: The Client can reschedule his/her Appointment by canceling the previous one and making another Appointment. Respective changes and rescheduling can be registered by the Entreprise Customer. The Client is entitled to cancel or reschedule free of charge in case of online payment, his/her appointment up to and including 4 hours before the start time of the appointment. The Customer can cancel his/her Appointment through their appointment history in their Account in the Platform or through contacting the store directly via phone or through email request at info@ebarber.gr
5.4 Refund & Fast Refund: Full refund is granted to the Customer, in case he or she does not wish to reschedule, if the appointment is canceled up to 4 hours before the start time of the appointment. After this, no refund can be made. Fast Refund can be requested by the Client up to 2 hours after the booking time. In case of Fast Refund by the Client, the Viva Fee and additional charges imposed by Viva for this function will apply to the Enterprise Customer.
6.1 Fees paid by Enterprise Customers
• Subscription: You agree to pay any of the fees mentioned below ("Subscription") plus the applicable VAT by subscribing to any of the provided plans either monthly or annually or, at a frequency (e.g. six-monthly) as specified in the Specific Terms, in limited cases for existing Enterprise Customers. In case of a plan upgrade during the existing Subscription, the price of the respective upgrade plan and any balance from the previous month will apply which will be calculated by Stripe. In the case of an annual plan, there is no possibility of downgrading a plan during the Subscription. In the case of a monthly plan, you have to contact the Company for the downgrade which will be effective from the next calendar month. At the Company's discretion, an up to 100% discount on plans may be granted to the Enterprise Customers. In such a case, the applicable law prevails these Terms.
| Plans | Freemium | Solo / Duo / Team |
|---|---|---|
| Annual plan | Free | 20€ / 24€ / 28€ / month Includes discount -20% |
| Monthly plan | Free | 25€ / 30€ / 35€ / month |
• Booking Charges for online payment through the platform of ebarber: For every Booking the following charges apply to the Enterprise Customer:
• Booking Management Fee: which is an amount payable by you to us for a Booking. The payable Booking Management Fee is defined as (a) a percentage of the final net value of the Client’s Booking received by the Enterprise Customer through the Website or Application (retail price indicated in the menu price list posted), and is ranging from 0,15% - 4% of the final net amount of the Booking and (b) a fixed amount of 0,20€, plus the applicable VAT.The Booking Management Fee can be amended by us from time to time. In case of cancellation of the Booking by the Enterprise Customer, the Booking Management Fee will be paid by the Enterprise Customer. The Company's Booking Management Fee is determined based on the Company's pricing policy in force at the time and is set out in the General and/or Specific Terms accepted and/or signed by each Enterprise Customer.
• Viva Fee: which is the Fee applied by Viva for each Transaction and can vary from 1,15% up to 4% depending on the card type, even in case of cancellation or no-show.
• Refund Fee: In case the Client requests a Refund, the Enterprise Customer will be charged with the Viva Fee plus 0,30€.
• Fast Refund Fee: In case the Client requests a Fast Refund, the Enterprise Customer will be charged with the Viva Fee plus 0,30€ plus 0,40% of the net value of the Bookining. In any case the minimum charge is 0,08€ and the maximum is 0,50€.
• Free trials: We will offer you a free trial of thirty (30) days only for the Subscriptions. Subscription Fee will become immediately due and payable following the end of your free trial and you will be responsible for paying any applicable Booking charges and Fees. During the free trial period, Viva's charges, including Viva Fee, Refund Fee, Fast Refund Fee, will apply as normal. You can unsubscribe before the end of your free trial by sending a written request to info@ebarber.gr
• Renewal: Either you choose a monthly or an annual subscription plan, it will be automatically renewed, except if you unsubscribe.
• Refund: The Company applies a non refundable Policy, except if otherwise agreed and in the sole discretion of the Company.
• Enterprise Customers Payments: The Enterprise Customers are obliged to pay the Subscription and Booking Charges due to the Company and any fees for Additional Services they have chosen by depositing to the Company's account with IBAN GR2301101750000017500761634. Also, the Company offers Enterprise Customers the possibility to pay online through a Third-Party Payment Processor. Notwithstanding any amounts owed to the Company hereunder, THE COMPANY DOES NOT PROCESS PAYMENT FOR ANY SERVICES. To facilitate payment for the Service via credit card, or debit card, we use Stripe, Inc. and its affiliates (“Stripe”), a Third-Party Payment Processor. The Payment Processing Services are provided by Stripe and are subject to the Stripe terms and conditions and other policies available at https://stripe.com/legal and Stripe’s Global Privacy Policy available at: https://stripe.com/privacy (collectively, the "Stripe Agreements"), and the other applicable Payment Processor’s terms and conditions, privacy policy, and all other relevant agreements (collectively, the "Payment Processor Agreements"). You hereby authorize Stripe, and the other applicable Payment Processors, to store your financial data and continue billing your specified payment method even after such payment method has expired, to avoid interruptions in payment for your use of the Services provided by the Company. The Company assumes no liability or responsibility for any payments you make through the Service.
• Avoiding payments: If we reasonably suspect that you have attempted to avoid paying any sums due (such as by fraudulently flagging a fulfilled Booking as "no show" to avoid Booking Management Fee or by attempting to sign up for multiple free trials with alternative details), we will be entitled to withhold any payments due to you.
• Late payments: If an Enterprise Customer owes the Subscription Fee for 2 months, namely 2 months unpaid Subscription Fee, then they are downgraded to a freemium plan. Regarding online payments from Bookings, direct settlement is made.
• Taxes: If you are VAT registered, you are responsible for charging VAT on the total value of the Booking and if requested providing VAT receipts to Clients. We only charge VAT on the Subscription and the Booking Management Fee. You are also responsible for all other taxes applicable to the Subscription and the Booking Management Fee, handling any requests from tax authorities and determining the tax treatment of the Commission.
• Changes to payment details: You are responsible for any refunds, chargebacks, banking charges or other admin expenses we incur from your failure to notify us about changes to your payment details.
• Changes to charges: We may change the Fees, Subscription and Booking Management Fee from time to time and will notify you 30 days in advance of any changes. If you continue using the Services after this timeframe, this is your acceptance of the new charges.
6.2 Fees paid by your Clients
6.2.1 Client payments: The Company offers Clients the possibility of more payment options, which the Enterprise Customer accepts. In particular, the Company allows Clients to pay and Enterprise Customer to accept payments for Grooming Services, including Card-based payments initiated with cards bearing the trademarks of MasterCard International Inc. and Visa Inc. (collectively, the "Networks") through a Payment Processor retained by the Company. We are not a bank and we do not offer banking services as defined by the Bank of Greece. The Company facilitates the processing of payments that Enterprise Customers receive from Clients. This means that we collect, analyze and relay information generated in connection with these payments.
Third Party Payment Processor: Clients will be required to provide their credit card or bank account details to the Company and the Payment Processor. Client Payment Processing Services are provided by a Third Party Payment Processor. Payment Processing Services for you and your Clients on our Platform are provided by Viva and are subject to the Viva Terms and Conditions (the “Processor Terms”). By agreeing to these General Terms or continuing to use our Services, you agree to be bound by the Processor Terms, as the same may be modified by Viva from time to time. As a condition of us enabling Payment Processing Services through Viva, you agree to provide us accurate and complete information about you and your business, and you authorise us to share it and transaction information related to your use of the Payment Processing Services provided by Viva. It is clarified that all digital (online) payments of the Clients are processed by Viva through the method of redirection of the Clients by the Company's Website on a liability website and in a secure environment of Viva.
6.3 Invoicing & Clearance
6.3.1: The Company will issue an invoice or receipt at the end of each month for the Booking Charges due from the Bookings made by digital (online) payment for the previous month. In addition, an invoice or receipt relating to Subscriptions shall be issued upon successful charging of the Enterprise Customer's card.
6.3.2: The clearance of Bookings paid by card will be carried out on a weekly basis for Appointments made up to 3 days before the day of clearance, irrespective of the issuance of the corresponding invoice for Services rendered each month.
6.3.3: You agree to pay all invoices without deduction or any rights of set-off in accordance with the payment dates as noted in the invoice. Any disputes or changes must be notified to us in writing at info@ebarber.gr within 14 days of receiving an invoice, otherwise the invoice will be considered accepted.
6.3.4: The issue and acceptance of the Company's invoices, either for the payment of its Subscription Fees and Booking Charges or for the payment of other services, can be done electronically through the issue and sending of electronic invoices to the electronic address that the Enterprise Customer has stated for this purpose in his Account or the Specific Terms.
If enabled for your Platform Account, you may access the following additional Services (“Add-On Services”), such as Hair clinics advanced, subject to this Agreement, including the following additional terms and conditions. You agree to pay the Subscription Fees and any other fees and expenses associated with your use of an Add-On Service, as evidenced by your Account.
8.1: We May Use Third-Party Providers to deliver certain of our Services: Certain functionality or features available through or in connection with the Services may be provided by Third-Party Providers, and you may be required to enter into Third-Party Terms with such Third-Party Providers to enable the functionality or access such features. In these cases, we will refer to such functionality and features as “Third-Party Services”, such as Payment Processing Services provided by Payment Processor.
8.2: You must agree to Third-Party Terms: Although our Services include Third-Party Services, Third-Party Services are performed exclusively by Third-Party Providers. In the event of any conflict, the applicable Third-Party Terms will control over this Agreement solely with respect to the applicable Third-Party Services. Your use of the Third-Party Services shall be subject to (and you agree to be bound by) such Third-Party Terms as they may be modified from time to time by the Third-Party Provider. You acknowledge and agree that the Company has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party website or Third-Party Services or by any third party you may interact with through our Services. USE OF THE THIRD-PARTY SERVICES IS AT YOUR OWN RISK. BY USING OUR SERVICES, YOU RELEASE AND HOLD US HARMLESS FROM ANY AND ALL LIABILITY ARISING FROM YOUR USE OF ANY THIRD-PARTY SERVICES OR OTHER INTERACTIONS WITH THIRD-PARTY PROVIDERS. Similarly, you acknowledge that the Third-Party Providers do not endorse and are not responsible for our Services.
8.3: You give us permission to share information with Third-Party Providers: You hereby authorize us to share any information you provide to us, including, but not limited to, Registration Data and Personal Information about Clients, and Enterprise Customers, with any Third-Party Provider, and you authorize each Third-Party Provider to share your information with us, as may be reasonably required for you to use and access our Services. If you grant express permission to a Third-Party Provider to take specific actions on your behalf, or access particular information about your Platform Account, either through your use of the applicable Third-Party Service, or through your Platform Account, you acknowledge and agree that the Company may disclose the information about your Platform Account that is specifically authorized by you, to such Third-Party Provider. You also acknowledge and agree that granting permission to a Third-Party Provider to take specific actions on your behalf does not relieve you of any of your responsibilities under these General Terms. These specific authorizations are in addition to any collection and use of any information described in the Privacy Policy [here].
8.4: We can change Third-Party Providers: We have the right to terminate or amend its agreements with any of its Third-Party Providers or replace any existing Third-Party Provider currently providing Third-Party Services with a different Third-Party Provider, at any time, in our sole discretion. Such actions by us may cause you or require you to terminate any existing agreements or accounts with Third-Party Providers created in connection with use of the Services. You agree to cooperate with us and the applicable Third-Party Providers impacted to either onboard or offboard as reasonably required to ensure continuation of your access to the Services.
9.1: We take Personal Data Protection very seriously. In accordance with the regulations on the protection of personal data, including the Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR) (“Data Protection Legislation”), the Enterprise Customer is informed that the Company, both as the data controller and the data processor, may collect, use and share your Persona Data while the Enterprise Customer is accessing and using the Platform.
9.2: We may contact you regarding Bookings, Appointments or any other matter relating to our Services via electronic messages including but not limited to the platform, email, phone, SMS or Viber, using the contact details you provided to us.
9.3: The Company will share with the Enterprise Customer the necessary personal data of the Clients required for the completion and execution of the Booking and the provision of the Grooming Services, as submitted to the Company by the Clients. It is expressly prohibited to collect, use the aforementioned data by the Enterprise Customer or to copy or forward them to third parties for any reason other than the completion and execution of the Booking and the provision of the Grooming Services.
9.4: The Terms of Use and our Privacy Policy are also applicable and you are bound with them.
10.1: Throughout the duration of the cooperation, as well as after its termination or cancellation in any way, the Enterprise Customers must strictly observe any confidential information they receive or learn in the context or on the occasion of this cooperation with the Company, as well as not to make any announcement or publication to third parties of any information that comes to their attention in connection with this cooperation, as well as general information concerning Client data, plans, designs, trade secrets, know-how, pricing policy, commission rates, financial and other business and/or technical information relating to the Company's business activities. The password you have been provided at the beginning of our engagement has to be kept confidential and secure and must not be shared with any third party. You agree to immediately notify us if you suspect any unauthorized disclosure or use of your credentials (“Confidential Information”).
10.2: Confidential Information does not include any information which: (i) is publicly available through no breach of the Agreement or fault of receiving party; (ii) was properly known by receiving party, and to its knowledge, without any restriction, prior to disclosure by disclosing party; (iii) was properly disclosed to receiving party, and to its knowledge, without any restriction, by another person without breach of disclosing party’s rights; or (iv) is independently developed by receiving Party without use of or reference to the Confidential Information of disclosing party.
10.3: Except as otherwise authorized by the Company in writing, the Enterprise Customer will not (i) use any Confidential Information of the Company for any purpose outside of exercising Enterprise Customer’s rights or fulfilling its obligations under these General Terms and (ii) disclose or make Confidential Information of the Company available to any party, except to their respective employees, legal counsel, accountants, contractors, and subcontractors (collectively, “Representatives”) who have a “need to know” access as necessary for the Enterprise Customer to exercise its rights or fulfill its obligations under these General Terms. The Enterprise Customer is responsible for its Representatives’ compliance with this Section. Representatives will be legally bound to protect Confidential Information of the Company under terms of confidentiality that are at least as protective as the terms of this Section. The Enterprise Customer will protect the confidentiality of Confidential Information of the Company using the same degree of care that it uses to protect the confidentiality of its own confidential information but in no event less than reasonable care.
11.1: The Platform and its entire contents, features, elements and functionality, including but not limited to all information, the Terms of Use, software, code, text, documents, files, graphics, displays, images, video, and audio, and the design, selection, and arrangement thereof (the “Material”) as well as all trademarks, logos, images, service marks, as they appear on the Company’s Platform or in Company’s promotional materials are owned by the Company and/or third parties who have authorized the Company with the right to use these proprietary rights (“Intellectual Property''). The Intellectual Property of the Company is protected by applicable national, European and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws and regulations.
11.2: The Platform, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants the Enterprise Customer a non-exclusive, non-transferable, non-sublicensable, limited revocable license to access and use this Website, the Application and their Material therein for the sole purpose of lawfully operating your business as an Enterprise Customer. This license shall in no way constitute a transfer of title or right to the Website, Application or any of their Material. You agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Platform, our Services or the Material, in any manner not expressly permitted by this Agreement.
11.3: We expressly reserve all rights in the domain name ebarber.gr and all related domains and subdomains in the name "ebarber" or “ebarbers” or “e-barber”, logo, service marks, trade names and/or trademarks. Other trademarks, products and trade names appearing on our Platform may belong to their respective owners and licensors, who remain the exclusive owners of the respective rights.
11.4: You may only view, access, use, quote from and cite the Platform and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement to ebarber.
11.5: The Enterprise Customers shall refrain from any action or omission that may directly or indirectly infringe the intellectual property rights of ebarber or any other third party holding intellectual property rights in the Platform. In case of violation of these General Terms, the Company will have the right to exercise the rights reserved for the protection of its Intellectual Property in accordance with the provisions of the applicable legislation.
11.6: The Material is subject to change without notice at Company's discretion.
11.7: The Terms of Use are applicable to the Enterprise Customers as well.
11.8: For any question regarding the rights to reproduce any part of the Material of the Platform, as well as for requests for permission to reproduce Material, you can contact us at info@ebarber.gr
12.1: Use of the Platform and our Services may require you to provide us with access to certain content, including, but not limited to business name, trademarks, all intellectual or industrial property rights, logos related to the Enterprise Customer, text, documentation, graphics, photographs (including image and likeness of individuals), button icons, images, audio clips, digital downloads, data (including any personal information), data compilations, Client Data, applications and websites (collectively, “Enterprise Customer Content”).
12.2: Enterprise Customer Content belongs exclusively to the Enterprise Customer, provided that he/she is the legal owner and in any case not to the Company. The Enterprise Customer is solely responsible for the logo, trademark, distinctive signs, photographs, images or material provided to the Company regarding his/her business, in order to be posted on the Platform and must indemnify the Company against any third party that may take action against the latter regarding them.
12.3: Enterprise Customer Content you upload. If you upload any Content (such as photographs) to the platform, before sharing them with us you must ensure that:
12.3.1: you have full copyright and permission to publicly display them indefinitely for any purpose;
12.3.2: you only use and publish any Enterprise Customer Content on the Platform and your own website and social media pages;
12.3.3: they don’t promote violence/hate or contain nudity or contain any content which is illegal, sexually explicit or likely to be harassing, upsetting, alarming or offensive.
12.4: If we suspect or it has been alleged by any third party that you’ve breached these requirements, we may at our sole discretion immediately remove the relevant Enterprise Customer Content and take any other action available to us under these Terms.
12.5: The use in any way of the logos, trademarks and distinctive titles of the Enterprise Customer shall be used by the Company only for the purposes of fulfilling the agreement between the Company and the Enterprise Customer, who expressly consents and gives permission for such use by accepting the General Terms and linking to the Website. The Company does not retain any rights in respect of the Enterprise Customer's intellectual or industrial property.
12.6: You may provide or we may ask you to provide suggestions, comments, input or other feedback (“Feedback”) regarding the Platform and our Services. If you provide us with any Feedback, then you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, publicly display, distribute, modify, and publicly perform the Feedback as we see fit. Any Feedback you choose to provide is given entirely voluntarily. You understand that you will not receive any compensation for your Feedback, and that we may use any Feedback you provide to improve the Platform and our Services or to develop new features and services.
12.7: You grant us a non-exclusive, royalty free, irrevocable and worldwide right and licence (or sublicense if applicable) to:
12.7.1: use, reproduce, distribute, sublicense, communicate and make available Enterprise Customer Content and Feedback on the Platform, our social media pages, and Reserve with Google for any purpose related to these General Terms;
12.7.2: change or remove any Enterprise Customer Content and Feedback we publish on the Platform, Reserve with Google or Enterprise Customer Page for any reason and at our sole discretion; and
12.7.3: use search engine optimisation services, pay-per-click advertising, and other services that use your trading name or any brands used in connection with your services.
12.7.4: Such License will remain in effect even after termination of this Agreement.
12.8: Google My Business: If you are an Enterprise Customer with a paid plan (Subscription), you authorise us to set up and manage Enterprise Customer Content on your “Google My Business” account on your behalf.
12.9: Sharing Enterprise Customer Content: We may provide or sublicense Enterprise Customer Content to Reserve with Google, however we are not liable to you for their acts or omissions related to your Enterprise Customer Content. You agree that your sole remedies for any issues relating to the use of Enterprise Customer Content by Reserve with Google are to:
12.9.1: ask us to remove Enterprise Customer Content from the relevant Reserve with Google, or
12.9.2: terminate these General Terms in accordance with the termination for convenience process described below.
13.1: You agree to
13.1.1: make your trading identity and address clearly visible to Clients for all services they use and you must ensure that you have all licences, authorisations, permissions, qualifications and insurances required to perform your services;
13.1.2: not include any contact details, direct references or links to your own website, application or any other platform on the Enterprise Customer Page;
13.1.3: ensure all information, documentation, equipment, software, photographs, brand guidelines, trademarks, service details and pricing (Enterprise Customer Content) is accurate, correct, ethical and not misleading;
13.1.4: obtain all relevant individual’s consent to be advertised on the Platform (including for photos), keep accurate records of those consents and provide copies to us if reasonably requested;
13.1.5: add all Bookings into the calendar provided by us regardless of the means the Client used to make the Booking;
13.1.6: not use any other third party Platform to enable Clients to make Bookings;
13.1.7: use all reasonable endeavours to prevent any unauthorised access to, or use of, our Platform, the Services and/or the documentation and, in the event of any such unauthorised access or use, promptly notify us;
13.1.8: regularly back up your data when using our Platform and we will not be liable for any losses arising from your failure to do so. Despite regular data backup, we do not guarantee that all data entered into the Platform will be completely backed up;
13.1.9: to supply your Grooming Services to Clients to the highest industry standards relevant to you and promptly handle all enquiries and issues relating to your services and Bookings;
13.1.10: treat your Clients fairly, ethically and responsibly providing and or/ providing a service that does not bring us into disrepute;
13.1.11: to respond to each Client immediately upon receiving their complaint. We will refer any Client complaints we receive directly to you; and
13.1.12: to use best efforts to resolve all complaints with Clients as soon as possible and keep us promptly informed of your correspondence with the Client and the status of the complaint on our request.
13.2: When using our Platform and Services, you must only send communications to Clients that have provided express consent and the communications are compliant with the GDPR. You agree that Clients who have provided such consent have opted-in to receive email and/or SMS marketing from both you and us.
14.1 Term: The Agreement commences the date you accept these General Terms via click through, or other digitized method where you clicked a button or checked a box signifying “I agree,” or any other agreement indicating affirmative acceptance; or the date you first use or access the Platform and/or our Services (the “Term”).
14.2 Termination: We may terminate these General Terms immediately by providing written notice to the other if you:
14.2.1: materially breaches any part of these General Terms which is incapable of remedy, or fails to be remedied within a reasonable period of time;
14.2.2: persistently breaches any part of these General Terms;
14.2.3: fail to pay any invoices or receipts provided by us in full;
14.2.4: commit an act or series of acts which brings us into disrepute;
14.2.5: commit an act which is illegal and/or contrary to any regulatory guidance or framework, use our Platform or Services in an illegal manner;
14.2.6: commit an act or series of acts which actually or has the potential to impair the physical or mental wellbeing of those under your care and supervision including Clients, your or our Employees, such behaviour includes but is not limited to language and conduct which is inappropriate, abusive, offensive or discriminatory;
14.2.7: your acts infringe on our intellectual property or a third party's rights or affect the security of the Services or our data;
14.2.8: stop (or threatens to stop) carrying on its business; or
14.2.9: become subject to insolvency, bankruptcy, receivership or other similar event.
14.3 Suspension: We may immediately suspend or temporarily freeze your access to any or all of the Services at any time and at our sole discretion if you have or if we suspect that you have:
14.3.1: attempted to avoid or failed to pay your Subscription and any Booking Charges on time;
14.3.2: failed to accept a Booking or encouraged a Client to cancel their Booking and make a new Booking directly with you;
14.3.3: failed to provide your services in accordance with your obligations under these General Terms;
14.3.4: falsely advertised your services;
14.3.5: breached your data protection obligations;
14.3.6: interacted with Clients, other Enterprise Customers or our employees (in person or online) in a manner which we believe to be inappropriate;
14.3.7: engaged in any unlawful or immoral conduct or any other conduct that brings us or our third- party providers into public disrepute;
14.3.8: used any other third party software to facilitate Bookings;
14.3.9: uploaded Enterprise Customer Content that is inaccurate or for which you failed to obtain relevant permissions or if any of your Enterprise Customer Content, or any other related acts infringe or are alleged by any third party to infringe on third party intellectual property rights, or otherwise breaches of any of the warranties at clause 12.3.
14.3.10: We are not liable to you for any losses you incur during the time you are unable to access the Services due to the above. If it is determined that you have committed any of the above, that will be considered a material breach of these General Terms.
15.1: Acting as your agent. You appoint us as your agent to conclude Bookings with Clients and collect and process payments on your behalf. You remain fully responsible and liable to Clients to provide your services. You are solely responsible for any failure to fulfil a Client’s expectations about your services (except if the issue arises directly as a result of our negligence),
15.2: You agree to defend, indemnify and hold harmless the Company and its affiliates, officers, directors, employees, agents, partners and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including but not limited to attorney's fees) and other liabilities (including indirect and consequential losses) we incur arising from or relating to: (i) your breach of these General Terms and/or the Specific Terms, if any; (ii) any third party claim relating to your services including but not limited to intellectual property infringement; (iii) any acts or omissions made by you or a third party acting on your behalf; (iv) Grooming Services facilitated by the Services or any interaction between you and another Enterprise Customer; (v) your violation of any rights of a third party, including without limitation any copyright, intellectual property, or privacy right. These defense and indemnification obligations will survive the termination of these General Terms and your use of the Services.
15.3: Freemium Account. By signing up to our Freemium Account, you can use a limited version of our Platform for an unlimited period of time but the Company shall have the discretion to limit this period in the future. The functionalities and features of the Platform represent a limited scope of the Services that are available on our paid subscriptions and may change from time to time at Company’s discretion. The Services you receive as part of the Freemium Account will not be charged but the Company shall have the discretion to charge the services in the future.
16.1: To the fullest extent permitted by law, in no event shall the Company and/or the Third-Party Providers, be liable to you or anyone else for any special, incidental, indirect, consequential and/or punitive damages whatsoever, including those resulting from loss of use, data and/or profits, whether or not foreseeable, regardless of the form of action, whether in contract, tort (including negligence), warranty, strict liability, and/or any other legal or equitable theory, even if the Company has been advised of the possibility of such damages in advance.
16.2: Additionally, to the fullest extent permitted by law, in no event shall the Company and/or the Third-Party Providers be liable for any damages whatsoever, whether direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for bodily injury or emotional distress and damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (1) your use of or your inability to use the Platform or our Services; (2) delays or disruptions in the Services (including delays in payment processing or otherwise failed transactions); (3) viruses or other malicious software obtained by accessing the Platform or our Services; (4) glitches, bugs, errors, or inaccuracies of any kind in the Platform or our Services; (5) the content, actions, or inactions of third-parties (including without limitation Third-Party Services); (6) a suspension or other action taken with respect to your Platform Account; (7) unauthorised access to or changes in your data; (8) any third party actions on the Services; (9) any other matters relating to the Services; (10) your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to these General Terms or our policies. The Company reserves the right to modify its policies and these General Terms at any time consistent with the provisions outlined herein.
16.3: To the fullest extent permitted by law, Company's maximum aggregate liability to you in any circumstance arising out of and/or relating to the Platform and the Services or these General Terms is limited to the total Subscription Fees paid or payable to us in the 12 months before the date on which the claim arose.
17.1 Client Disclaimer: The Company does not have control over the acts or omissions of your Clients. The Company does not and is not responsible for screening Clients or verifying any information about Clients. The Company does not assume any responsibility for the accuracy or reliability of any information provided by your Clients on or through the Platform. YOU ARE RESPONSIBLE FOR YOUR INTERACTIONS WITH YOUR CLIENTS THROUGH THE PLATFORM.
17.2 Taxes Disclaimer: The Company is not responsible for any taxes that may apply to the goods and services you provide to your Clients and the payments you make or receive. The Company is not responsible for determining whether taxes apply to your Transactions. The Company is not responsible for the collection, reporting and remittance of the correct taxes arising from any Transaction. You are responsible for any taxes that may apply to the goods and services you provide to your Clients and the payments you make or receive. You are responsible for determining whether taxes apply to your transactions. You are responsible for the collection, reporting and remittance of the correct taxes arising from any transaction to the appropriate tax authority. In addition, you are solely responsible for keeping a record of appointments and receipts relating to your products and services, as well as for any communication with the relevant tax authority, such as sending an appointment list. You hereby agree to comply with any and all applicable tax laws in connection with your use of our Services, including without limitation, the reporting and payment of any taxes arising in connection with transactions made through our Services (including the Payment Processing Services), if any.
17.3 Disclaimers related to the Platform:
17.3.1: The Company makes every effort to provide quality access and to enable Enterprise Customers to use the Platform and the means of communication made available to them in the best possible conditions. However, the Company has no obligation to maintain the Platform or to support the Enterprise Customer in this respect.
17.3.2: The Platform provided to you as part of the Services is provided to you on an “as is” and “as available” basis and we make no warranties regarding its features, functionality, performance or integrity. We further make no warranties regarding the accuracy of any information or results obtained through the use of our Platform. For the avoidance of doubt in the event of the Services being unavailable, you shall not be entitled to any refund of the Subscription Fees.
17.3.3: The Company cannot undertake to ensure absolute accessibility or availability of the Platform. The Company cannot be held liable for any event resulting in a network or server failure or an interruption of Services and for any losses you suffer if interruptions occur.
17.3.4: The Company reserves the right, without prior notice or compensation, to temporarily or permanently close the Platform, in particular to carry out an update, maintenance operations or other modifications.
17.3.5: The Company disclaims any responsibility for non-maintenance of our Platform and/or for late or non-delivery of the Material as defined in the clause 11. Subject to these General Terms, the Company is not liable for any indirect, special, incidental, consequential or other damages, even if we have been advised of their possibility. The Material may contain inaccuracies and typographical errors, and we do not warrant their accuracy or completeness.
17.3.6: The Company does not declare or warrant that the Platform is free of errors and viruses or other harmful components or that defects will be corrected. In this regard, you must take your personal precautions. In any event, we are not responsible for downtime caused by electronic attacks that are launched simultaneously from multiple sources, for viruses or other harmful elements, which could penetrate your computer devices, software, data or other hardware, after using our Website.
17.3.7: The Company disclaims all liability for any losses caused by acts or omissions by you in connection with our Platform content. However, nothing in the General Terms and the Terms of Use here of the Platform may affect the rights recognized by law or exclude our liability in the following cases: willful misrepresentation, and / or any other liability not excluded or limited under Greek legislation.
17.3.8: In the event of the Services being provided to you fall below the expected standards of functionality, performance or integrity we shall investigate and engage in commercially reasonable endeavours to make any necessary improvements.
17.4 App Distribution Platform Disclaimer: If you download the Application through the Apple App Store, Google Play or other app store or distribution platform (“App Distribution Platform”), you acknowledge and agree that: (i) these General Terms are between us, and not with the App Distribution Platform, and that we are responsible for the Application and our Services, not the App Distribution Platform; (ii) the App Distribution Platform has no obligation to furnish maintenance and support services or handle any warranty claims; (iii) the App Distribution Platform is not responsible for addressing any claims you or any third party have relating to the Application; and (iv) the App Distribution Platform is a third party beneficiary of these General Terms as related to your use of the Application, and the App Distribution Platform will have the right to enforce these General Terms as related to your use of the Application against you.
18.1: Restricted Activities: During the term of this Agreement, in connection with your use of the Platform and our Services, you will not engage in any of the following (collectively, “Restricted Activities”). In particular, you shall not:
18.1.1: Breach these General Terms, or any other agreement or policy that you have agreed to with the Company, a Third-Party Provider, or other third party;
18.1.2: Violate any law, or regulation;
18.1.3: Use our Services in connection with any Transactions to purchase or sell, or to facilitate the purchase or sale of, illegal goods or services or any goods or services prohibited by the payment networks or Third-Party Providers, including, but not limited to: unlawful sexually oriented materials or services, counterfeit products, unlawful gambling activities, fraud, money laundering, the funding of terrorist organizations, or the unlawful purchase or sale of tobacco, firearms, prescription drugs, or other controlled substances;
18.1.4: Infringe ours or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
18.1.5: Send spam (via email, phone or text);
18.1.6: Use purchased, rented, or third-party contact lists;
18.1.7: Act in a manner that is defamatory, libelous, threatening or harassing to the Parties;
18.1.8: Provide false, inaccurate or misleading information;
18.1.9: Engage in debt-collection activities;
18.1.10: Instruct the Payment Processor to send or receive what we or it reasonably believes to be potentially fraudulent funds on your behalf;
18.1.11: Refuse to cooperate in an investigation or refuse to provide confirmation of your identity or any information you provide to us;
18.1.12: Control a Platform Account that is linked to another Platform Account that has engaged in any of these Restricted Activities;
18.1.13: Conduct your business or use our Services in a manner that in ours or the Payment Processor’s judgment is likely to result in or may result in complaints, Disputes, chargebacks, reversals, fees, fines, penalties or other liability to us, other third parties or you;
18.1.14: Engage in any Transaction that the Payment Processor, the Company, Visa, MasterCard, or any other electronic funds transfer network reasonably believes to be an abuse of the card system or a violation of card association or network rules;
18.1.15: Allow your Platform Account to have a negative balance;
18.1.16: Take any action that imposes an unreasonable or disproportionately large load on our infrastructure; perform penetration testing, facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; use an anonymizing proxy; use any network monitoring or discovery software, use any robot, spider, other automatic device, or manual process to determine architecture, monitor or copy the Website, Application or overall the Platform without our prior written permission; or interfere or attempt to interfere with our Services;
18.1.17: Take any action that may cause us to lose any of the services from our Internet service providers, Payment Processors, or other Third- Party Providers;
18.1.18: Circumvent any of our policy or determinations about your Platform Account such as temporary or indefinite suspensions or other Platform Account holds, limitations or restrictions, including, but not limited to, engaging in the following actions: attempting to create new or additional Platform Accounts when a Platform Account has been restricted, suspended or otherwise limited; creating new or additional Platform Accounts using information that is not your own (e.g. name, address, email address, etc.); or using someone else’s Platform Account;
18.1.19: Transfer or sell access to your Platform Account or Account ID to any other party;
18.1.20: Harass our employees, agents, other Enterprise Customers, and or any User of Company’s Website or Application, as defined in the Terms of Use,
18.1.21: Use our Services or Payment Processing Services for payroll purposes or to fund or remit payroll or payroll deposits;
18.1.22: Decompile, reverse engineer, or otherwise attempt to obtain the source code or underlying ideas or information of or relating to the Services;
18.1.23: Violate the security of any computer network, or crack any passwords or security encryption codes;
18.1.24: Use our Services in a manner that we believe may be a violation of any applicable electronic payment network rules, card association or network rules, or applicable law; or
18.1.25: Cause or facilitate any third-party to engage in the Restricted Activities.
If your Platform Account is used to conduct (or to attempt to conduct) Transactions that we believe are not permitted by these General Terms (such as one of the activities set forth above) or applicable law, we may, in our sole discretion, and without waiving any of our rights, freeze, close, suspend, terminate or limit your access to our Services. We reserve the right to refuse to facilitate any Transaction, except as may be prohibited by applicable law.
18.2: Monitoring: The Company and its Third-Party Providers may monitor your Transactions for the purpose of identifying fraud or other illicit activity. Based on our monitoring, we may suspend your Platform Account, or limit your use of our Services, in our sole discretion to (i) mitigate the risk of fraud, unauthorized transactions, or transaction losses; (ii) prevent loss (including transaction losses) to the Company, you, a Third-Party Provider, or other third parties; (iii) prevent a breach of this Agreement; or (iv) to comply with applicable legislation or the direction or request of a regulatory or law enforcement agency.
18.3: Unauthorized Transactions: If you become aware of any unauthorized charge or use occurring through your Platform Account, you should contact us at info@ebarber.gr immediately. To the extent that the charge relates to Third-Party Provider Services, you should contact the applicable Third-Party Provider as identified in the applicable Third-Party Terms. If we suspect unauthorized Transactions, we reserve the right to suspend your use of our Services, except as prohibited by applicable law.
19.1 Disputes: We want to address your concerns without needing a formal legal case. Before filing a claim against the Company, you agree to try to resolve the Dispute informally by contacting us at info@ebarber.gr. We will try to resolve the Dispute by contacting you via email, but if we cannot resolve the Dispute within thirty (30) days of submission, you and/or the Company agree to resolve any claims related to these General Terms through final and binding Mediation.
19.2 Mediation: The request for mediation should be notified in writing by either Party to the proposed mediation centre or organisation or a law firm with accredited mediators or mediation services (“Mediator”). Each party shall bear its own mediation costs, unless otherwise agreed by the Mediator. It is clarified that any attempt to reach an agreement and resolve the dispute does not affect the rights of the Company or the Enterprise Customer to initiate legal proceedings at any time before, during or after the mediation process.
19.3 Applicable Law and Jurisdiction: These General Terms and any amendment thereof are governed by Greek Law. For any dispute that may arise from this Agreement and which cannot be resolved out of court or with Mediation, the courts of Athens are designated as competent. All rights and remedies under the General Terms are cumulative and not exclusive of other rights and remedies provided by law or other agreement.
The Company shall not be liable for any breach of these General Terms due to force majeure, as well as for any delays or failure to comply with its obligations caused by circumstances beyond its control, such as, but not limited to, extreme weather conditions, earthquakes, floods, fires, emergencies, disasters, strikes within or outside the Greek Territory, wars, acts of terrorism, suspension of operations, pandemics, mechanical failures, global IT outage and generally any incident, which may result in the Company's inability to fulfill its obligations under these General Terms.
21.1 Entire Agreement: These General Terms, in combination with your relevant Specific Terms and our Privacy and Cookie Policy, as well as any additional terms, schedules, appendixes, exhibits, documents, or policies referenced herein, constitute the Entire Agreement between you and the Company with respect to the Platform and the Services and supersede all previous versions of those documents and any prior agreements between you and the Company with respect to the matters set forth herein. In the event of a conflict between these General Terms and the Website Terms of Use, these General Terms shall prevail.
21.2 Severability: If any term of these General Terms is found to be void, illegal or unenforceable by a court of competent jurisdiction, these terms shall be struck and the the remaining terms of these General Terms will remain in full force and effect.
21.3 Survival: All provisions of this Agreement, which by their nature should survive the expiration or termination of this Agreement, including without limitation, sections pertaining to Warranties & Disclaimers, Indemnification, Limitation of Liability, representations made by you and debts owed to the Company, will survive the termination of this Agreement.
21.4 No Waiver: If we fail to enforce any of our rights under these General Terms, or applicable laws, it shall not be deemed to constitute a waiver of such right.
21.5 Assignment: You may not transfer, sub-contract or assign any rights or obligations you have under these General Terms without Company’s prior written consent. The Company reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time. The Company may also subcontract either wholly or partially, any of the Services to a third party.
21.6 No Third-Party Beneficiaries: No third-party shall have any rights to enforce this Agreement, unless otherwise specified in these General Terms.
21.7 Independent contractors: The Company is an independent contractor for all purposes. Nothing in these General Terms is intended to create a partnership, joint venture, employer-employee, franchisor-franchisee, or other similar type of legal relationship between the parties.
21.8 Change of ownership: If there is a change of ownership of your organisation or change of senior management:
21.8.1: you must immediately inform your new owner or manager of the existence of these General Terms;
21.8.2: you must promptly inform us of this change and provide us a reasonable period to approve the new owner/management, and if we don’t approve of the new owner/management we may terminate these General Terms at our sole discretion without penalty or refund. We may take into account any circumstances or evidence to exercise our discretion;
21.8.3: unless otherwise agreed by you, the new owner/management will have responsibility for all your obligations under these General Terms;
21.8.4: in the unlikely event of any disputes between you and your new owner/management, these will be settled between you and them without our involvement or dispute resolution assistance; and
21.8.5: you must ensure that the previous owner has no longer access to the Platform after the transfer is approved by us.
21.9 Audits: We may conduct an audit to ensure you are complying with these General Terms, which we will carry out at our own cost, during normal working hours and after providing reasonable notice to you (except in an emergency or where we reasonably suspect you breached these General Terms). You agree to cooperate with us and, if the audit reveals that you breached your obligations under these General Terms, reimburse us for all costs related to the audit.
21.10 Complaints: If you have any concerns throughout our partnership with you, please email info@ebarber.gr (using “Complaint” in the subject line) and tell us about your complaint. We will aim to resolve the issue quickly. We will investigate all complaints in relation to the Services provided using our internal resources and where through our discretion applicable, external resources. The resolution offered by us will be final.
From time to time the Company may revise these General Terms. In this case, the relevant amendment to the General Terms will be marked in a discrete manner. The revised version will take effect at the time of its publication, unless otherwise indicated. If the revision includes changes that limit or affect the rights of the Enterprise Customers or increase their responsibilities or obligations, then fifteen (15) days before the revised version becomes effective, a notice will be published either on the Website, or Enterprise Customers will be informed via email to their registered email addresses. If the revision of the General Terms requires technical or commercial adjustments by the Enterprise Customer, this deadline will be thirty (30) days prior to the implementation of the changes. These deadlines will always apply, unless a force majeure event within the meaning of the law occurs, or an unforeseen and imminent cybersecurity risk is required to be addressed by the Company. If any future changes to these General Terms are unacceptable to you or cause you to no longer be in compliance with these Terms of Use, you must terminate, and immediately stop using, the Services. Your continued use of the Services or navigation to the Platform following any revision to these General Terms constitutes your complete and irrevocable acceptance of any and all such changes and you agree to be bound by those changes.
